“I have been employed at phoebe for six years. These people are family to me. They are well taken care of and loved by our staff. It breaks my heart that it has come down to this absolutely horrible situation.” Sharon

“As an employee for 20 yrs. Starting as an CNA and transferring to a LPN, this is disheartening . I have stayed here because of their reputation, even though I moved to NJ and could’ve gotten a higher paying job. In my 20 yrs I have never seen anything like this.”   Megan

“I have been an employee at Phoebe for 27 yrs. I always took pride in saying that. Not anymore. I am ashamed at what they are doing to my residents home. I just want to cry.” Sandy

“I’ve been at Phoebe for 13 years and feel strongly that if you want to provide quality care, you must first provide quality jobs.” Jackie

What do Phoebe Ministries’ Executives Scott R. Stevenson, CEO, Lisa Fichera, Executive Vice President and COO, Sandra Massetti, Executive VP and Chief Healthcare Officer have in common?

From their bios, it’s clear this management team is highly skilled and proficient at what they do. (And though I’ve not met them personally, I’m sure they’re engaging and charming as well.)

But the employees who weighed in at the top of this page about the current labor dispute also remind us that this management team has lost touch with Phoebe’s “front line” — the human interface between the residents and aides, therapists and the veritable army of support personnel that wash our clothes and prepare our food.

In my capacity as both journalist and 13-year assisted living resident, I’ve had a number of conversations about Phoebe and the level of care that has become the standard for Pennsylvania’s Lehigh Valley.

And I can assure you that during these discussions, not once did Scott Stevenson’s name come up. Rather, the conversation was always about Hellan, Mike, Margurite, and the other amazing aides as well as the hundreds of employees who dispense their affection and caring in the laundry and kitchen, at the bedside and commode, and in the shower.

These are also employees I’ve overheard talk about their greatest fear — not that  they’re being forced to make wage concessions — but rather “What will happen to my residents?” during the labor dispute.

Thus, from where I sit, this dispute is without a winner — everyone; the resident, the staff and management — loses. The only question is. . .

when the shouting stops and the smoke clears, will it even be possible to glue the disappointed and shattered Humpty back together again?